Jurnal Internasional

International Journal Logistic Management: Reverse logistics: past research, current management issues, and future directions

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Abstract
Purpose – The purpose of this paper is to identify the key issues faced by today’s supply chain
professionals when managing reverse logistics (RL) processes and compare these issues with the
topics examined in extant research. By making such a comparison, the paper identifies areas of
practical relevance that are being adequately addressed in the literature, as well as areas that may
need further attention.
Design/methodology/approach – The paper employed a Delphi method in order to uncover the
most salient RL issues faced in industry, as viewed by practitioners. The paper then completed a
systematic analysis of the RL literature in order to examine the degree to which topics addressed in the
extant literature correspond with the framework proposed by Carter and Ellram (1998). Finally, the
paper compared and contrasted the findings of the content analysis and Delphi study, which
highlights areas for future investigation that may help to better align research with practice.
Findings – In the Delphi study, the paper uncovered and ranked seven key issues for RL managers.
These are: customer support, top-management support, communication, costs, formalization, timing of
operations, and environmental issues.When compared to Carter and Ellram’s (1998) framework, three
of the seven factors coincide with factors described in the framework and two factors indirectly relate
to the framework. The two factors not specifically represented are costs and formalization.
Practical implications – The findings provide practitioners with an understanding of what factors
are most important to consider when managing RL programs. The discussion of the comparison
between the Delphi results and extant literature provides guidance as to how to address the RL issues
uncovered in this study.
Originality/value – This research effort suggests directions for future research that will better align
academic topics with current managerial issues. Although the paper offers many suggestions for
future research, the paper proposes that investigating ways to increase formalization of RL programs
and establish RL as a profit center within organizations may be the areas in greatest need for
additional scholarly research.
Keywords Content analysis, Reverse logistics, Delphi method
Paper type Research paper

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

: Emerald Insight., 2013

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Vol. 24 Iss 3 pp. 304 - 327

Subjek

Jurnal Logistik

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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